The Fragrance House Privacy and Security Policy

The Fragrance House is committed to protecting your privacy. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we protect your security and privacy, information when ordering with us and our assurances about your credit and debit details. This privacy information was last updated in September 2011. The Fragrance House is registered under the Data Protection Act 1998.

Information we may collect from you

In the course of placing an order we may collect and process the following data about you: details of transactions you carry out through this website and of the fulfilment of your orders; information that you provide by filling in forms on the website, including, but not limited to, information provided at the time of requesting or subscribing to any service or becoming a registered user or if you enter any competition or promotion sponsored by us; communications you send to us, for example to report a problem with the website or to submit comments or suggestions; and details of your visits to the website, including, but not limited to, traffic data, location data and the resources that you access.

IP Addresses & Cookies

We may use technology to track the patterns of behaviour of the visitors to our website. We may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This can also include using 'cookies'. A cookie is a file in your web browser that enables us to recognize your computer when you visit The Fragrance House website. Cookies also enable us to deliver a better service, for example by allowing us to: store information about your preferences; speed up your searches; recognise you when you return to the website. The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly. Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable our customers to login to our site more quickly and easily when visiting The Fragrance House.co.uk If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.) For independent information about cookies visit http://www.aboutcookies.org

How we process/store your information

The data that we collect from you is processed by staff working for The Fragrance House. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Any personal information you provide will be held securely on our systems. Any payment transactions will be encrypted using secure sockets layer (SSL) technology. This means that all your information is protected by a unique code as it travels over the internet. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. In the event of any unauthorized use of your credit or debit card, please contact your card provider immediately to report the misuse.

Your information

We may use information held about you in the following ways:
to carry out our obligations arising from any contracts entered into between you and us, for example, to fulfil your orders;
to provide you with information, products or services that you request from us or that we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;
and to notify you about changes to our services.

Access to your information

You have the right under the Data Protection Act 1998 to request a copy of the personal data, which we hold with reference to you. We reserve the right to charge a reasonable fee (not exceeding £10) for the provision of a copy of such data. You also have the right to have any inaccuracies in your personal data corrected.

Contact Us

If you have any questions, comments or requests regarding this privacy policy, please feel free to Contact Us at hello@thefragrancehouse.co.uk